I reinforced how keen I was to work with her organisation and that upon reflection of my circumstances I was now able to start first thing on Monday. This would leave her again short of staff. I had a very open discussion with her about the likelihood (from my personal experience) that one or more of her 10 new recruits would within weeks of commencement drop out. Within an hour I found some time to give her a call. I decided to give the Call Centre Manager a call back ASAP. I had two years previous experience as a recruitment consultant working with call centres and their bulk recruitment processes so I had some insight into my potential new employer’s needs. But I knew they would cope and that the bottom line was that ultimately any negative impact on them was a responsibility that lay with the company, not me. I was concerned at the impact a sudden move would have on my team. Was I now not in a similar position? Should my loyalty primarily be to myself and my potential new employer? Was it misplaced considering they had decided to terminate my employment? They had found it necessary to make a tough business decision. I was flattered but also upset at the news and could not help but think that my inability to start on the Monday had influenced the decision.ĭuring the drive to work I started to reconsider my depth of loyalty to my current employer. On my way back to my car I got a call from the Call Centre Manager to say that they were very interested however all the roles had been filled so they could not offer me a job at the moment. The mood definitely changed in the interview. I felt obligated to give at least a week’s notice with my current employer ( even though I was a casual it didn’t sit well with me to just walk out). This had not been outlined in the advertisement and I informed them that I did not feel that I could start that soon. The Call Centre Manager explained that they were employing 10 new staff and that the training program was commencing the following Monday. I agreed that initially this was true however I could see great potential for career development with such a large and dynamic market leader. Their main concern was that I seemed to be taking a step backwards with this job move. I was nervous and anxious in the interview with the Human Resources staff and the Call Centre Manager but it went well. By mid-afternoon I had an interview arranged for Thursday morning before my shift started. They were interested to see more so I updated my resume that night and faxed it off to the Human Resources staff the following morning. I decided to call them in my lunch break.
The job was a step down from my present job but it was a large call centre with potential. I found an advertisement for call centre operators with a large, well respected company in the city. So in my morning break I grabbed the Saturday paper from the lunch room to see what work was around (this was the era before online employment searching).
And although I didn’t want to be too desperate in my search, I couldn’t afford to be too choosy either. I then had to go back and support my team of 15 staff and our customers.īut I also had to immediately start thinking about my next job. I did appreciate that there are never any guarantees in these situations but it didn’t stop me from feeling angry, a bit let down and increasingly anxious about my finances! I had left a well paid job to take on this new role and had rent, car, utility and credit card payments to service. Then out of nowhere I was called into the General Manager’s office on a Tuesday morning, informed that the company had unexpectedly lost a client contract and that I would be finishing up within the next 2-3 weeks.
I had been there for almost 12 months and was being given every indication that my future with the company was secure with a permanent job offer just around the corner. I was a contract employee working as a Team Leader in a call centre and was well paid with great benefits. Many, many years ago I was in a job working for an organisation that I really liked.
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